Are your clients happy? Are you sure?
Don’t assume that your long-time clients are still happy. Asking them about their service alone won’t get you enough feedback to really know how they feel. Ask a client, “Are you good?” or “Are you satisfied?” and you limit their response. These are close-ended questions and can be answered with a simple “Yes” or “No”.
If you’re curious how your clients truly feel, ask them open-ended questions. But be prepared to hear exactly how they really feel.
If you ask, “What would improve your experience here today?” This gives your clients a chance to share their feelings about your atmosphere, wait time, booking, pricing, as well as their service performed.
Make it a Habit
Make it a habit to ask every client every time and take their feedback to heart. Their words may hurt a little, but that’s okay. You want and need their honest feedback in order to improve and grow. Sometimes hearing the honest truth is all that’s holding you back.
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